I am not sure about HK... - i0 d* [5 a q, `& t! Qbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)- a% b) I7 j" u8 S8 u. Y* {
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.( c9 P; N6 O- w" G, [% j
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One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America.9 N6 H& p q5 J7 p& G8 m4 u& [7 Y" }
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In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....