I am not sure about HK...5 j% O& w/ E: J7 ^& Z0 ?
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....), b" H0 e+ w5 }4 t- J. w
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.4 V, |$ u& o/ \
4 w* g" P4 o9 w( {One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 7 d: _, k# ?4 { E6 U, T6 k/ a+ p5 [+ G+ ]8 ?
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....