I am not sure about HK... 0 [/ n0 k% o2 tbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) 1 R3 r q. a! i: u; k( hThe cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. # t1 j/ t% m4 }4 | " s1 ^ b* p, w- F2 a; K* ?One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. : W: b9 x! D) H0 I 4 w+ q8 d; h; f+ BIn my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....