I am not sure about HK... / N! e$ y5 S" Z5 [3 t! c. {; mbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) ! z0 p# z. e" S4 h) `The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. - R" }& n& k! |4 t 9 I$ Y" p9 a8 W9 G& hOne of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. , N- K- b5 f) k ) D. r! s C( z- D% lIn my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....