I am not sure about HK...% `3 I @5 C( H/ @8 b
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)# R, J. \ V7 j% t$ B+ q+ U2 P; R
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. 0 t9 u) E- v4 R P" d- ^/ ~) P; J1 G; H t
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 0 c/ W8 n+ N3 H! X& E% T" R, ]' O% N7 k' S* X
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....