I am not sure about HK... 0 w$ t$ A% O9 s0 p: F o- Mbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)9 r( s% ^ l0 h0 g3 q* Q4 p
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. 7 H: l- C6 @! n5 |5 L5 t0 j% R7 J# b$ m' z
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. $ I4 m0 r: J& o; c' R$ ~) ?+ d; T% W
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....