I am not sure about HK...+ w' H) x% D5 q
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) 6 x5 G2 R* ]) X( nThe cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. ' _! B4 D5 z2 M5 A w$ G B' b : Z5 \5 F- [; dOne of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 1 x2 E8 _# K6 k1 h0 X $ J, [! b ]2 c) m8 PIn my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....