I am not sure about HK..., b9 Z r+ u5 a/ P2 o. }$ B; Z& t
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)1 v) D' Q! _2 c: V/ k% q
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.: r3 k- h9 u2 \# h8 q! B$ U
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One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. , T! a/ y4 i8 @7 u 9 n1 g( R2 r1 x( j* I/ DIn my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....
