I am not sure about HK...5 s4 r9 l* K( j
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....); v6 j6 k% i! r7 {) S
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.; g& k6 |2 @5 q
) G3 x. T- J- V* G# sOne of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 2 d6 C' r) N& U# }9 M8 ]2 Z+ v, _8 C: {1 J9 N6 l
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....