I am not sure about HK... ; j6 V3 P+ e) C& q4 U8 J1 Y2 f6 fbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) 4 J; y. u, C, B% S* ?7 v9 pThe cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. 6 ^; Y- q, [, a+ ]2 e S + ~$ N" \- _8 B2 fOne of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. $ o$ a k" x/ n$ I6 R ?2 p4 y, x 1 F" \$ i3 p! k8 t% TIn my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....