I am not sure about HK...+ u( y- V6 {$ _9 ^8 L4 k3 z
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)5 g. m8 l& X. |& ` U, F0 L/ P
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.+ @$ e) U- a: k
5 s9 O; B/ c8 i7 J( h& `One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. ' H2 D G0 k# S8 s; |- f, f3 P' S8 {$ o* S- I
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....