I am not sure about HK... / y' e T( u, z8 C8 r+ Xbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) 4 N X @4 s' ~( G2 d8 z; rThe cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. ( R$ F! W6 N3 K- r, d% {. r" @. ^4 E
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. - [) `8 w" U. K6 p6 R" w, X4 H& ?1 m& w+ Z% m1 _1 r
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....