I am not sure about HK... ' J0 ]) v1 _; R1 B" S+ Z& rbut in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)$ m! H( c( W/ W6 X y
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. & P! { O$ @( B& W6 x* `9 {4 U* K8 F1 \- e% t+ @& k
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 4 D/ |1 v. ?2 c, o/ \* b0 q# q1 u8 q) @
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....