I am not sure about HK...# W/ Y( w7 p& |+ F
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)( g) ]) ]. }0 D! c
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. a* U: z* ~/ c' Z# r( \: M ( \( [/ y1 Y+ w9 \) Z2 {One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 8 d8 J3 }& H# G: D8 H+ V B( e4 b! G" m1 Z
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....