I am not sure about HK... S* g0 B* w5 Z& i
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) 0 [/ Q W) V1 m! DThe cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. # Q; i# L! W) n( G* [0 d& w4 Q + ~6 {8 e0 l+ OOne of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America.* U, J* E0 m! w4 y ]5 M. L1 i: C2 g
* J6 h/ t. P8 q/ a8 G) dIn my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....