I am not sure about HK...- N" w8 G! j$ ], k: {( z
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)! A! ]& j! ^. }( A a# Q; @7 q
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. n m$ d$ M+ X3 y! a: m+ {- v7 b( g, }, \% E3 k% V! b! K6 F8 k' n
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. 7 ?& Y y# A# |: B6 U, \1 @& v- y2 v- s1 B
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....