I am not sure about HK...* i( A; T' a; k3 t- O, [& C
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)8 |& \& [8 p R4 _: l! U m0 G
The cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag. 4 T+ w9 n2 {6 P7 e, Q3 S g2 m% ] [+ H( a
One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. ) i2 Z+ c( I4 x8 p0 y e% O: J E2 w$ n# g/ _
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....