slwong3

I am not sure about HK...: C) g/ u# M" p8 c; Z( v9 t" x
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....)0 l1 f+ m' X+ j; R! C: u, g  Q
The cashier person makes the order on the computer.  Staff at the back read the order and make the food.  (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru")  After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.
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One of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America.  When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy.  That kind of work load would never exist in McDonalds in North America.  [5 F4 u# u- d* k( W( X
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In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....