I am not sure about HK...8 S0 @' Y# g5 n5 t
but in North America, they do it in the same way too and I think most of the time they do it pretty fast (note that, I have tried McDonalds at a lot of different places.....) 3 q8 N, ^6 t3 L3 F* FThe cashier person makes the order on the computer. Staff at the back read the order and make the food. (In North America, most of the stores even have 1 or 2 extra cashier counters for "drive-thru") After that, the cashier would mostly just need to put the fries in the "red" paper tray and put all the food inside the bag.# u: |% s- t8 V, ^; ]
( Z( t5 }3 ]! jOne of the problem with the HK McDonalds is that they have a lot of more special choices compare with the ones in North America. When I visit HK, almost 90% of the time (day time), the McDonalds in HK are very busy. That kind of work load would never exist in McDonalds in North America. / ~5 t" P, O+ C$ ?& n( P) P# ~+ d0 w; z) B
In my opinion, for people in HK will just have to be patient....or you guys will have to request the store to hire more people to work.....