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發表於 2008-4-19 08:24 PM
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唉..好唔開心呀
My sister had been working in a famous boutique in Pacific Place as a salesperson for many years. Many rich people and celebrities do shopping in this shop. After working for a long time, she was promoted as a senior salesperson. She had the favour of the manager because of her good working attitude. As she had a stable job and income, she planned to get married with her boyfriend who had been with her for many years.. F9 ]7 _' m+ o6 z
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Throughout these years, my sister received very few complaints and she kept good relationships with many premium customers. Some days ago, Jade Kwan visited her shop and bought many things. But my sister was not the one to serve her.: z! u4 Z: o. Y- q; i8 D
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After almost 2 weeks, Jade Kwan visited the shop again. The salesperson who served her last time was off duty that day. My sister substituted her position. At the beginning, my sister introduced her the new arrivals politely and offered her a discount. However, Jade Kwan had no response but glanced at the other 3 to 4 mailand customers, who had been talking noisily. Jade Kwan asked my sister if she could close the shop for a while for her to shop alone. My sister once told me that the company did not allow them to do so as it would set a bad example. There could be an exception only when there was a bigwig and when the shop could be made messy with lots of reporters. However, detecting Kwan's discontented look, my sister still gave a call to her boss. Of course, the boss did not allow her to do so and said that she could only give her more discounts.- |# c- B2 N7 }) [
( i6 M% F7 m3 D B& V2 w) pThen Jade Kwan lost her temper and scolded my sister. Her words were very offensive. She cried that the amount she spent on clothes was much larger than that of her salary of several years. My sister dared not to offend her, so she just kept on apologizing to her.6 z: @4 @' A: N1 z1 e
: J% [) L" x4 h4 q; M' dJade Kwan finally left. My sister informed her boss about this incident. Knowing the situation, her boss did not ask her anymore regarding this incident.% C7 W% m/ h1 v
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Two days later, she received a call from her boss, saying that there was a complaint about her poor attitude and the being not concerned about the feeling of the customers. Because of the company’s policy, she was not able to know which incident her boss was referring to. After several thoughts, she knew it was probably the complaint from Jade Kwan. Anyway, she was being lectured.
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/ Y0 L0 c& J4 j1 EAfter a few days, Jade Kwan came to the shop again with a man in suit. Luckily, there were no other customers. My sisiter was reluctant to server Jade Kwan again, so she assigned a junior saleperson to serve her. However, the man insisted that my sister should be the one to serve Jade Kwan.
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: J: Y& Q5 k( Y1 v# iThen Jade Kwan played tricks on my sister. She wanted to do some fittings, but she moaned others had already tried on the displayed clothes and she wanted to try new ones. Although my sister knew that the company did not allow this practice, she still agreed to do so as she was afraid of her.
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, r1 ? d2 S& J+ u+ f; W" g: PHowever, after trying on some new clothes, she showed no intention to buy them. Finally, my sister excused herself and told her that actually she was not allowed to let her do so, so she suggested giving her more discounts (but Jade Kwan was fooling her explicitly). Then the man blamed my sister, “You think that we have no money to buy the clothes?” My sister denied, but he still kept on blaming her for some minutes. My sister’s colleagues tried to help her, but they blamed her too. At last, they reported to the boss.& q( A4 x4 j; c5 }5 r ?
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Later, my sister received two warning letters. Two days before, she received a release letter and was fired at the end of the year. |
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